Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

The National Director, Medical Science Liaison (MSL) is a position that will have corporate and field-based responsibilities to lead and manage the field-based MSL team, engage and further develop relationships with top institutions and key opinion leaders (KOLs) to disseminate company-approved medical and scientific information, facilitate education, and collaborate to support scientific engagement activities for our client.  

This position will ensure the MSL team functions as a highly trained, field-based, team of scientific experts who engage health care professionals and leaders to exchange in clinical, scientific, and research for a treatment of Galactosemia. Adhering rigorously to regulatory and corporate directives, the National Director will ensure that the team adeptly fosters and nurtures scientific partnerships within the relevant scientific communities.

In addition, this pivotal role may entail engaging with Key Opinion Leaders (KOLs) and healthcare practitioners (HCPs) at local, regional, and national levels, as well as collaborating closely with professional societies such as The Galactosemia Network (GalNet) and the Study of Inborn Errors of Metabolism (SSIEM). Additionally, this leader will actively interface with patient advocacy organizations like The Galactosemia Foundation, underscoring our client’s dedication to serving the needs of the rare metabolic disorder community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• MSL Leadership and Development:
  • Recruitment and retention of key talent for our client.
  • Builds an organization reflecting a diverse and inclusive workforce that inspires support and celebrates both team and personal achievements and empowers team to achieve results.
  • Establishes a connected and productive work environment by creating trust and respect within the group and establishes self as a trusted leader.
  • Provides coaching, mentoring and guidance that is consistent and timely to MSLs regarding their individual performance and progress, including annual performance reviews, professional development and succession planning, and real time field reports based upon regular field travel combined with data analysis.
  • Oversees KOL/HCP planning and implementation, as well as development of regional/national KOLs.
  • The MSL National Director will work closely with Medical Affairs to establish team goals and objectives consistent with the product’s scientific imperatives and brand plan.
  • Collaborates with Learning and Performance to develop and execute comprehensive subject matter expertise training to ensure data fluency.
  • Develops effective onboarding program for new team members and establishes routine team meetings, education, 1:1 mentoring and feedback sessions to create successful team dynamics and individual development.
  • Develop and utilize field coaching tools and territory field visits with MSLs to ensure territory management and data fluency in the field.
  • Implement routine metric and insights reporting to internal team to update key stakeholders on regular basis.
  • Ultimate responsibility for scientific knowledge of self/team and oversight of MSL territory plans.
  • Maintains clinical knowledge of designated therapeutic areas and broad market knowledge of the region, including current treatment strategies, current and pending competitors, new therapeutic developments, payor dynamics, and other market issues/trends.
  • Identifies gaps or areas of training for the team and secures clinical experts to support training needs.
• National Execution of Field-Medical Strategy:
  • Maintain deep understanding of therapeutic strategy and interpretation of analytics to inform and maximize MSL Core Capabilities.
  • Accountable for the direction and execution of MSL regional goals/objectives and territory plans.
  • Evaluate appropriate tools and analytics to ensure optimal scientific exchange through HCP engagement.
  • Engage in collaboration and coordination with clinical operations within the geographic region to support any clinical trial needs.
  • Maximizes In-Field Team Effectiveness.
  • Ensure that MSL team members maintain adequate communication and interaction with the commercial and market access field teams, when appropriate and according to compliance and regulatory guidelines.
  • Ensure cross-functional collaboration and ways of working with all medical affairs and clinical departments.
  • Accountable and compliant with follow-up to medical information requests in a timely manner
  • Assists leadership with business/clinical strategy and tactical plan development, tactical plan implementation, impact goal achievement, and quantification of results at the field level.
  • Accountable for and have decision-making responsibility for deploying regional resources to support franchise and business initiatives and ensure attainment of medical objectives.
• Team Development and Field Execution:
  • Ensures MSLs have the necessary tools, training, and materials to perform effectively.
  • Responsible for ensuring MSLs have adequate training, resources, and support to organize educational programs (i.e., journal clubs, disease state webinars, medical roundtables)
  • Ensures MSLs complete training in a timely manner.
  • Responsible for identifying and partnering on potential projects that would enhance organizational impact and/or lead to successful execution of therapeutic Medical Objectives.
  • MSL Director/MSL team may be required to compliantly support clinical trial recruitment efforts, research collaborations, and facilitate communications as needed relative to Investigator Sponsored Studies.
  • MSL Director/MSL team may be requested to support market access initiatives (i.e., clinical presentations to payers (including Medicaid)
• Ensure Internal Feed-back Loop:
  • Translation of Field-Medical execution and initiatives to enhance cross functional collaboration with aligned stakeholders.
  • Collect field insights, through surveys (or CRM) and aligned with objectives, collating, and analyzing the insights to share internally.
• Responsible for team compliance with applicable Corporate and Divisional Policies and procedures:
  • Ensures MSL team members update and maintain all required databases with current and complete information.
  • Ensures appropriate documentation of KOL Customer interactions and responses to unsolicited requests.
  • Ensures team member adherence to regulatory and compliance guidelines in all aspects of scientific dissemination of information.
  • Manages activities within assigned budget.

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Qualifications

PREFERRED QUALIFICATIONS & SKILLS

• Advanced degree (MD, PhD, PharmD) is required.
• 5+ years of industry experience and at least 2 years’ demonstrated leadership experience managing field-based teams preferred.
• Rare disease product launch experience required.
• Specific rare disease experience in metabolic/genetic disorders is required. PKU, Rhett, Fabry, Gaucher, DMD, Friedrich’s Ataxia experience is highly desirable.
• Excellence in scientific acumen, ability to understand and communicate complex science to many different audiences.
• Flexibility in adapting/reacting to changing market dynamics and competitive challenges. Tolerance for ambiguity and the ability to be flexible within the work environment. High sense of urgency and commitment to excellence in the successful achievement of objectives.
• Excellent planning and organizational skills to demonstrate leadership and initiative.
• Teamwork is a mandatory requirement as it involves internal/external networking in the district, region, franchise and across departments. Ability to work in cross-functional teams.
• Excellent analytical, conceptual, and administrative skills. Advanced communication skills both oral, written and presentation. Excellent problem solving and analytic capability in concert with strong negotiation skills. Competent to use standard computer technologies including integrated business software (word processing, spreadsheet) and other common applications.
• Demonstrated exceptional business judgment.
• Demonstrated ability to manage multiple priorities. Must be able to identify and analyze the needs of the business and translate problems into business opportunities.
• Knowledge of personnel management including recruitment, hiring, progressive discipline process, coaching and motivation

BEHAVIORAL COMPETENCIES REQUIRED:

• Must have excellent leadership, management and communication skills, a confident initiative-taker able to lead the development of field strategy and execute/manage the execution of tactical plans.
• As an external representative of our client and EVERSANA, must always act in a professional manner.
• Must have the ability to build and maintain positive relationships with management, peers, and subordinates.
• Must display superior organizational management and critical thinking skills.
• Willing to engage in extensive overnight travel (>50%).

Additional Information

OUR CULTURAL BELIEFS

Patient Minded - I act with the patient’s best interest in mind.

Client Delight - I own every client experience and its impact on results.

Take Action -  I am empowered and hold myself accountable.

Grow Talent - I own my development and invest in the development of others. 

Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters -  I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity - I create an environment of awareness and respect.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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