Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Claremont Club & Spa, A Fairmont Hotel is an Equal Opportunity Employer.
EOE

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. /M/F/V/D

Job Description

Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and engaging service
• Lead and manage the Banquet team in all aspects of the department and ensure service standards are followed
• Address guest concerns and react quickly and professionally
• Train colleagues
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Work closely with the Culinary and Stewarding team to ensure all banquet meeting requirements are in place
• Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
• Assist in managing the departmental budget
• Follow Banquet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

• Previous Food & Beverage experience required
• Previous Point of Sale System experience preferred
• Computer literate in Microsoft Window applications an asset
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs.
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Salary Range: $61,000 - $82,000 USD Gross Annually 

Visa Requirements: Must provide proof of eligibility to work in the United States.