Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Job Description

Summary 
The Night Auditor will perform daily audit functions according to the daily audit checklist and complete tasks in a timely manner. The Night Auditor will act as Front Desk, Concierge and PBX during the overnight hours. Shifts will be 11pm-7am.

Job Posting Deadline 
Applications for this position will be accepted until April 15, 2024.

Essential Job Functions
•   Act as Front Desk Receptionist, Concierge and PBX Operator during this shift 
•   Assist with guest requests and any guest concerns or issues 
•   Run Night Audit Daily Processing to roll hotel date 
•   Notate and follow up on Wake Up Calls from the wake up call sheet 
•   Roll all Expected Arrivals and No shows to next day 
•   Post overnight parking charges 
•   Perform check in and check out duties 
•   Wash and polish champagne glasses from the champagne welcome program. 
•   Compile and distribute House Reports, including arrivals, departure and in-house report 
•   Sort and file daily receipts for all restaurant outlets 
•   Act responsibly and in accordance with policies and procedures in the event of an emergency 
•   Make management aware of guest’s comments and complaints 
•   Report to work on time, and in a neatly groomed and acceptable manner as outlined in the employee handbook 
•   Comply with all policies and procedures for the Front Desk department, The Little Nell, and Aspen One  
•   Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management 
•   Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand 
•   Answer incoming internal and external phone calls, as well as additional PBX (phone operator) duties as needed

Qualifications

•   Knowledge of Hotel Front Desk Responsibilities
•   Desire to work nights
•   Be a self-starter and be able to work without supervision
•   Excellent customer service experience
 

Additional Information

Supervision Given and Received  
Given: This position has no supervisory responsibilities.  
Received: Works under direct supervision of the Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available. 

Work Environment and Physical Demands  
•    Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required 
•    Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces   
•    Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) 

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•   Health, Dental and Vision Insurance Programs
•   Flexible Spending Account Programs
•   Life Insurance Programs
•   Paid Time Off Programs
•   Paid Leave Programs
•   401(k) Savings Plan
•   Employee Ski Pass and Dependent Ski Passes 
•   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here