Our Company

BrightSpring Health Services

Overview

Responsible for the design and performance of a portfolio of patient engagement and direct to patient marketing programs for a large, national health care services company. This patient conversion expert must infuse effective engagement strategies to drive engagement and conversion for multiple home-based services. This leader has proven experience leading DTC, marketing, and/or patient access teams with deep expertise in engagement technology and tactics in the healthcare field.

Responsibilities

• Responsible for building and managing a team of care facilitators or patient access coordinators in support of company clinical and growth goals
• Expertise in outbound engagement tactics, technology levers, and best practices
• Collaborates with executive leadership to establish operational and strategic goals for the Clinical Hub
• Builds and maintains positive working arrangements with all internal and external constituents
• Develops, implements, and sustains KPIs and programs to ensure that Clinical Integration and Patient Engagement provides superior patient and referrer experience across the organization
• Collaborates with infrastructure providers both external and internal to ensure that the IT, EHR, CRM, and Telephony systems are deployed and maintained to meet the operational targets
• Develops and manages annual operating and capital budgets for all areas of direct responsibility
• Identifies opportunities for cost reduction and or productivity enhancements for assigned areas of responsibility
• Builds a high quality, dynamic remote shared services function that supports enterprise goals
• Fosters a culture of inclusiveness, trust, respect, and candor necessary for strong relationships and engagement

Qualifications

• BSN or Bachelors degree in a related field
• 10 years experience designing and managing direct to consumer / direct to patient engagement programs
• Experience building engagement center infrastructure (telephony, IT, CRM, analytics, reporting)
• RN preferred, not required
• Ability to manage multiple high priority projects simultaneously while maintaining operational performance
• Ability to communicate with, engage, and support business leaders across the company in achieve business and clinical goals
• Travel up to 10%

About our Line of Business

BrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com. Follow us on Facebook, Twitter and LinkedIn.