Job Title: Customer Service Representative - Atlanta

Function: Call Center Operations

Workplace Type: Onsite

Employee Status: Full-Time

Office Hours: M-F / 8 am – 8 pm

Salary: $15 per hour

BDI – Bobby Dodd Institute

Empowers people with differing abilities to maximize their potential by securing economic self-sufficiency, independence, and inclusion within their communities. We do this by offering programs and consulting services for individuals with disabilities and their loved ones.

Our contact center BPO (Business Process Outsourcing), allows us to create tailored partnerships that financially support our nonprofit programs.

Job Description:

The Contact center agent Provides best-in-class customer service by answering incoming calls and placing outbound calls to/from customers for the purpose of supporting clients’ business growth and customer service goals. Maintain strong knowledge of products, FAQs, and processing steps. Provide efficient, courteous customer service and assistance in all aspects of product offerings and services.

Job Responsibilities:

• Answers phones and research inquiries concerning benefits and enrollment.
• Research and document/update databases such as network-to-network changes and CRM documentation.
• Provides information to internal and external customers.
• Regenerates copies of pertinent correspondence.
• Processes additional assignments, such as PCM changes, address changes, ID card replacements, referral and authorization status calls, data entry, etc.
• Demonstrates regular, reliable, and predictable attendance.
• Other duties as assigned.

Job Requirements

• High School Diploma or GED
• Six (6) months of call center, customer service, insurance, or medical experience preferred.
• Any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position.
• Excellent interpersonal, communication and organization, and multi-tasking skills
• Ability to read, comprehend and explain benefits in a clear, concise, and professional manner.
• Strong PC skills, including MS Word and Excel, and Lotus Notes
• Able to write clear and concise notes.
• Personnel shall maintain skills through continued and ongoing training through the Centene/HNFS Cornerstone Learning Management System (LMS)
• Ability to pass skills assessment during the recruitment/hiring process.

The CSR may be expected to complete other duties as assigned by management. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are at the request of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.