Summary of Key Job Duties

• Provide a warm, welcoming personalized concierge experience—greeting customers as they enter the showroom, and respond promptly to telephone and email inquiries.
• Coordinate with internal staff and manufacturers to resolve customer issues.
• Keep records of customer interactions and follow up as needed.
• Facilitate warranty services and process payments.
• Maintain showroom appearance and help with mail distribution.

Qualifications:

• High School diploma or equivalent.
• One year of customer service in an office setting, call center, retail setting, service industry or other customer-facing workplace and enjoy interacting with the public.
• One year of computer and web-based applications, mobile applications, MS Outlook and Word, basic Excel.
• One year experience with database management systems such as customer management or accounting software (i.e. Salesforce preferred); multi-line phone system, fax machine, and mailroom equipment hardware and software.
• Appliance wholesale distribution or transferable industry experience (preferred).
• Proven work history of being dependable and attentive to details.
• Pass a pre-employment drug test.

What we offer:

Starting pay is $20.00 per hour plus you will have an opportunity to earn Team Incentive Performance (TIP) pay when the team achieves performance targets. Your full-time work schedule will vary to include working some Saturdays.

You’ll love our safe and respectful workplace culture, on-the-job training and advancement opportunities; paid time off; medical, dental, and vision benefits; short and long-term disability and company paid life insurance; pet insurance; and 401k with company match and an employee stock ownership plan (ESOP) to reward your efforts over the long term.