The General Manager is responsible for providing day-to-day leadership, proactively managing the P&L, leading teams, and driving sales, margin improvement, operational efficiencies, and continuous improvement in order to increase the profitability of the business and achieve budget and financial expectations.

Key responsibilities include leading, developing, and executing strategies that maximize business growth opportunities, allocating and managing resources and operational costs within budget, driving accountability, efficiencies and continuous improvements, building, and developing high performing teams, leveraging vendor relationships, and ensuring superior customer service.

This position directs Sales, Operations, Purchasing, Production, Installation, and other departments to ensure the business’ budget and financial objectives are achieved through effective teamwork and implementation of plans and programs that are in support of the Company’s values and employee ownership culture.

Competencies:

• Drives Results
• Change Leadership
• Business Development
• Thought Leadership
• Business and Financial Acumen
• Decision Making
• Complex Problem Resolution
• Builds Relationships, Teams & Employee Ownership Culture
• Continuous Improvement

Essential Functions:

1. Provide day-to-day leadership to develop, recommend, and implement strategies and processes to drive revenue and margin, growth, and customer loyalty and retention that are consistent with Company goals and that maximize the Company’s return on investment
2. Provide dynamic leadership to build, coach, develop, manage, drive accountability, and evaluate high performing teams to ensure Company growth and profitability goals are achieved
3. Manage the business’ P&L in order to achieve budget expectations
4. Develop and utilize best practices to drive business development and growth, including identifying and implementing actions for new products and services, markets, and customer segments
5. Provide leadership to the Sales leadership and team and oversee administration and improvements of sales policies and procedures, pricing, contract administration, and margin enhancement
6. Provide leadership to the Operations leadership and team in order to lower or optimize cost to serve through continuous improvement and deployment of lean processes. Ensure the purchasing and inventory management functions deploy the best supply chain practices to ensure proper or best use of company assets while meeting customers’ service expectations.
7. Collaborate with senior management and other internal and external partners to assist with the development and implementation of new products, services, and operational improvements
8. Develop relationships with new and key accounts, vendors and channel partners and manage business issues and problem resolution according to Company policies and procedures and in coordination with applicable Company personnel
9. Communicate regularly and provide updates on business performance, opportunities and challenges and ensure key metrics are implemented and clearly communicated
10. Organize and conduct team meetings to promote transparent and effective communication and line of site to key business activities and initiatives
11. Participate in the annual budget and business plan process in support of organizational strategies and objectives to establish priorities, increase market share and identify opportunities with the greatest potential to maximize profits. Make necessary adjustments in expenses, plans and programs to meet financial objectives.
12. Model the Company’s values. Monitor and ensure compliance with Company policies and procedures and applicable laws and regulations
13. Keep supervisor informed of all matters of significance and take appropriate corrective action or suggest alternative courses of action.
14. Monitor progress again goals and objectives, provide status updates and develop action plans to address deficiencies.
15. Perform additional duties as required and requested

Featured benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Tuition assistance