Overview

Element has an opportunity for an Business Operations Manager. In this role you will be reporting to the General Manager and perform a variety of leadership responsibilities within the assigned location to insure timely and accurate test results are delivered to our customers.

Responsibilities

• Ensure that all facets of the order entry, planning, certification, & shipping/receiving processes are providing an optimum customer service level
• Leads the local sales process; including qualifying, relationship building, needs evaluation, solution development , process sales invoices, quoting and provide status report to clients & work with departments to resolve complaints
• Actively utilize Customer Relationship Management (CRM) tool to lead record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
• Achieve location sales goals by converting and penetrating accounts & serve as the point of contact for issue-escalation between the labs, sales, and order entry department

Skills / Qualifications

• Bachelor’s degree in Business or Science is preferred
• Minimum of 5 years of experience in an operations role overseeing scheduling, delivery and customer satisfaction
• Proven ability to support and train staff members for the department in order to meet customers’ expectations on testing
• Technical leadership is vital to the production and operation of assigned tests with advanced working knowledge to operate various testing equipment
• Understanding of continuous improvement disciplines such as Six Sigma, Kaizen, Lean Manufacturing, 5S, etc.

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Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

“If you need an accommodation filling out an application, or applying to a job,  please email Recruitment@element.com”