Company Description

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.

Job Description

You will:

• Meeting or exceeding assigned quotas by having many conversations and meetings.

• Maintaining an accurate forecast for revenue target achievement and pipeline.

• Ensuring the CRM information is accurate and up-to-date with all opportunities and details.

• Actively participating in sales meetings, clearly articulating the Augment value props and the benefits of implementing Augment’s product offerings.

• Creating and presenting project proposals to clients with clear ROI measurement.

• Building and maintaining relationships with customers to support customer success and adoption, to understand any changes in business needs or Augment use cases, and to support the sale of additional product or services offerings as appropriate.

• Maintaining a solid understanding of all Augment product lines and corporate messaging, both licenses and services.

• Keeping abreast of competition, competitive differentiators, and product offerings.

• Traveling as needed to customer meetings and Industry events.

Qualifications

Ideal Candidate:

• Experienced. 3-5 years in a customer-facing position as a sales professional with an enterprise software start up. You’ve worked complex solution sales and have six-figure deal experience. You’ve worked in the enterprise space and have experience working with and selling to Fortune 500 companies.

• Domain Expert. Some combination of experience with Contact Centers, Customer Service, Chat software, Enterprise software, analytics, data, databases, eCommerce/Retail (B2C), or business intelligence preferred. Bachelor's Degree with a technical or business focus preferred. 

• Performer. Consistent overachievement of sales goals in a large geographic territory or vertical market. High customer satisfaction rankings or feedback. 

• Strong communicator, listener, and presenter. You know what to say and more importantly, how to say it and you love the idea of sharing the Augment story. You also know when and how to listen. You aren’t shy about speaking to or in front of a group of executives.

• Team Player. You work well with a team and are a great collaborator. You know how to express your point of view while also valuing the contributions and opinions of others. You support your colleagues and are a key player in team-wins. 

• Go-Getter. Highly driven individual with a focus on execution and a strong sense of urgency. Willing to go the extra mile with a strong work ethic. Self-directed and resourceful. You go beyond relationship management and have a passion for customer success. 

• Entrepreneurial. You’re excited about working in an evolving business and will bring your experience and ideas to the team as we grow. You have a belief in Augment's mission and have a passion for evangelizing it. 

• You are a Recruiter! Augment hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build a great company.

Additional Information

Perks:

• Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.

• HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh. 

• A nimble, energetic 15-person team with an open and collaborative culture. We like to have fun and gather for weekly lunches [on the company dime]. We also get together occasionally for video game nights, happy hours, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant.

Augment Solutions is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.