Company Description

About Us

At Captura Hall, we specialize in crafting bold, high-impact visual campaigns that bring brands to life. Based in Tampa, FL, we are a full-service advertising agency committed to innovative thinking, strategic planning, and measurable results. Our team is composed of creative professionals who thrive on collaboration, precision, and excellence. We’re driven by a passion for helping clients communicate effectively and stand out in a crowded marketplace.

Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Service Officer to join our Tampa, FL office. This position is key to maintaining customer satisfaction and ensuring smooth communication between clients and departments. The ideal candidate will be proactive, well-organized, and skilled at resolving inquiries efficiently and professionally.

Responsibilities

• Handle inbound and outbound customer inquiries via phone and email

• Provide accurate, valid, and complete information by using the right tools and resources

• Resolve customer issues promptly and professionally

• Maintain a positive, empathetic, and professional attitude toward customers

• Process orders, forms, and requests with precision

• Collaborate with internal departments to address customer concerns

• Maintain records of customer interactions and transactions

• Follow communication procedures, guidelines, and policies

Additional Information

Benefits

• Competitive salary: $30,000 – $39,000 per year

• Opportunities for career advancement and internal promotions

• Paid time off and holiday leave

• Ongoing training and development programs

• Supportive and collaborative team environment

• Health and wellness benefits package