Company Description

Overview: 

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing. 
 

Job Description

Title:  Billing Coordinator

Work Location: Parsippany NJ 07054 

Duration: 3 Months to hire 

Job Type: Contract  to Hire

Work Type: Hybrid

Job Description:  

• The Billing Coordinator position requires the individual to have strong communication skills to interact with customers by telephone and in writing.

• The ideal candidate should be competent using Google Suite and Excel and have strong math skills, a high attention to detail, good organizational skills, and the ability to multitask.

Specific responsibilities include, but are not limited to:

• Process both Steep Slope and Low Slope billing, along with special registers on a daily basis

• Process several different types of credits regularly, including warranty, Habitat for Humanity, deduction, and returned material credits

• Work closely with Pricing Administrators to resolve invoice issues related to quotes, temporary pricing and freight charges

• Report on unauthorized deductions created daily to Pricing Administrators and Manager 

• Investigate deductions within 3 days to determine the reason for the deduction, working with internal and external customers to resolve deductions, including with Pricing Administrators and Sales representatives 

• Maintain necessary data in PeopleSoft to follow up and keep track of all deductions 

• Answering incoming phone calls and connecting customers to the correct department, when necessary

• Responding to emails sent to centralized Billing Team email box

Requirements: 

• High School diploma is required, Bachelor’s degree preferred, with 2-5 years related experience.  

• Excellent computer skills, customer service skills, and phone etiquette are required

MUST HAVE

• Attention to detail

• Someone who knows when to speak up/ask for help, and when to be proactive

• This team handles repetitive/administrative work

• Must have good math skills

• MUST have good email communication skills

• Confident and coherent

• High volume of emails! 200 per day in centralized email box

Additional Information