Company Description

About Us:
Chats Cloud Cover is a growing communications and customer experience company based in Columbus, OH. We specialize in providing innovative and reliable support solutions tailored to meet the needs of modern businesses. Our team is committed to excellence, efficiency, and meaningful client interactions. We believe in fostering a collaborative environment where our employees are empowered to develop their talents and grow professionally.

Job Description

Job Description

We are currently seeking a detail-oriented and customer-focused Data Entry Customer Service Representative to join our team in Columbus, OH. This role combines accurate data entry with effective customer support, ensuring a smooth and professional experience for our clients and partners.

Responsibilities

• Enter and update customer data into internal systems with high accuracy

• Respond to customer inquiries via phone and email in a professional manner

• Verify account information and correct data inconsistencies

• Maintain confidentiality of sensitive customer and company data

• Provide basic technical assistance or escalate as needed

• Collaborate with team members to resolve issues efficiently

• Track customer interactions and prepare reports when required

Qualifications

Qualifications

• High school diploma or equivalent; associate degree preferred

• Proven experience in data entry or customer service

• Excellent typing speed and accuracy

• Strong communication and interpersonal skills

• Ability to multitask and manage time effectively

• Proficient in Microsoft Office and basic data systems

• Reliable, punctual, and highly organized

Additional Information

Benefits

• Competitive salary: $43,000 – $46,000 per year

• Opportunities for professional growth and advancement

• Supportive and team-oriented work environment

• Skill development and on-the-job training

• Full-time position with stable working hours

• Located in Columbus, OH with convenient access