Company Description

Owned and operated by Aspen Hospitality, the Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars and a wine cellar and a speakeasy. During ski season, Nell guests have access to a ski concierge service and winter adventures and lush gardens along with off-road, stargazing, fly fishing and mountaintop yoga adventures in summer months; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. Coming in 2026, Aspen Hospitality will open its first Nell hotel outside of Aspen in New York City. www.thelittlenell.com.   

Job Description

Summary 
The Assistant In-Room Dining Manager manages the daily operations of room service while maintaining a high level of guest satisfaction. Keep in daily communication with room service manager through department tools.

Essential Job Functions
• Enforce and comply with all policies and procedures of the Food and Beverage Department, The Little Nell and The Aspen Skiing Company
• Control Labor costs: monitor ProfitSword and adjust staffing levels accordingly
• Complete Payroll, assist with scheduling and Staff Discipline
• Responsible for the safety and proper handling of staff and equipment
• Supervise staff in their work, whilst maintaining high performance levels
• Oversee table set-up, side duties and delivery times
• Supervise the care of equipment, minimize waste, breakage and misuse
• Do monthly inventories, recommend purchases to manager and ensure the accuracy of requisitions
• Communicate with both IRD and Culinary staff regularly.. Seek out staff opinion for improving operations
• Train all new hires to five star standards
Ensure that all staff gets tested on their menu knowledge on a monthly basis
Take an active part on weekly Food and Beverage meetings
• Ensure room service area is clean and maintained. Keep back of the house clean and organized
• Maintain a high level of guest satisfaction. Make immediate corrective action when a guest's needs are not met
• Maintain professional appearance and conduct at all times. Ensure staff appearance and conduct is impeccable
• Supervise the Mini Bar program: Reduce wastage and suggest new products
• Supervise the creation and delivery of interesting and attractive guest amenities
• Demonstrate knowledge of safety and fire procedures. Assist in emergency and security procedures as directed by management and the established emergency plan
• Enforce Local liquor and sanitation ordinances
•    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
•    Report to shift on time
•    Complete tasks and projects delegated by your manager
•    Assist other departments as business volumes and staff levels demand

Qualifications

•   High School Diploma or equivalent preferred
•   3-4 years’ experience with Food and Beverage and at least 1 year supervisor experience
•   Working knowledge of wine, food and cooking methods
•   Excellent organizational and telephone skills
•   Experience and ability to delegate and supervise effectively
•   Good command of the English language

Additional Information

Supervision Given and Received 
Given:  Exercises general supervision over In-Room Dining Staff. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under general supervision of the In Room Dining Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.

Work Environment and Physical Demands 
•    Ability to be on your feet, kneel and bend for extended periods of time 
•    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
•    Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here