Job Description: Account Manager - Mining

We design, manufacture, and sell innovative technological products that help keep people safe. Initially focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

We are currently seeking an Account Manager for the Mining Industry. This position may be remote or in-office at our locations in Lexington, KY, or Newburgh, IN.

This position reports to the Mining Sales Manager.

Duties and Responsibilities

An Account Manager’s role is to serve as the liaison between our company and our customers. The Account Manager will develop long-term relationships with customers, satisfy customers’ needs and requests, respond to their queries in a timely manner, and aspire to deliver a positive customer experience. A qualified applicant should have excellent communication and negotiation skills and be customer service oriented.

• Manage a portfolio of accounts and oversee the associated sales representatives to achieve long-term success and customer satisfaction.
• Maintain accurate client records, keeping track of any contract updates and renewals through the appropriate inputs to Salesforce.
• Develop and implement sales strategies and plans to meet customer needs.
• Act as the main point of contact in all matters related to client concerns and needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Supervise account representatives to manage opportunity pipeline and deal flow.
• Monitor and enforce usage of Salesforce by the sales representatives, holding them accountable to enter timely information about the status of opportunities.
• Set and track sales account targets aligned with company objectives.
• Monitor activity based and financial sales metrics to hold sales representatives accountable.
• Suggest actions to improve sales performance and identify growth opportunities.
• Prepare reports and presentations for customers and senior management.

Qualifications & Competencies

• Bachelor’s degree in a technical field or equivalent experience.
• Proven work experience as an account manager with experience in the mining industry.
• Excellent customer service and sales support skills.
• Knowledge of CRM software and Microsoft Office Suite.
• Understanding of sales performance metrics
• Excellent communication, negotiation, and interpersonal skills
• Able to work independently and as part of a team.
• Business acumen with a problem-solving attitude
• Proven track record of meeting or exceeding quotas and generating positive customer feedback.
• Current driver’s license and satisfactory driving record
• Ability to travel to support business operations, including some overnight travel.

Working Conditions

• This position typically works from a remote office with up to 75% travel associated.

Physical Requirements

The employee is occasionally required to stand, walk, stoop, or crouch. The employee may need to lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Physical Demands: The physical demands described here must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.