Front Office Supervisor

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Front Office Supervisor

AJS Hotels

icon Louisville, KY, US, 40202

icon7 November 2024

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The Front Office Supervisor is responsible for the management of all aspects of the Front Desk functions in accordance with hotel standards. This role directs, implements, and maintains a service and management philosophy that guides associates on providing a high-level guest experience, ensuring personalized service is offered to every guest.

Essential Job Functions and Responsibilities

Safety and Environmental Performance

  • Ensuring that all applicable safety regulations are communicated and adhered to by personal example
  • Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses
  • Adhere to SOPs and other work procedures as required to ensure guest satisfaction and consistent service is delivered to our patrons
  • Immediately report all injuries to Loss Prevention, as well as the manager on duty

Work Requirements

  • Support the vision, mission, and service standards of the Galt House Hotel by providing positive, consistent service that exceeds guest expectations
  • Supervise and train Front Desk Agents daily to ensure consistency in Galt House Hotel standards and guest satisfaction
  • Make a daily reservation count of arrivals and departures to aid in the selling of rooms
  • Use suggestive selling techniques to upgrade room types and promote other services of the hotel
  • Register all incoming guests in a friendly and efficient manner
  • Stay up to date on room rates, packages, discounts, and how to handle each
  • Develop a thorough knowledge of room types, location, literature, furnishings, and other amenities that are included
  • Handle complaints courteously and relay them to your manager for appropriate action
  • Plan, schedule, organize, coordinate, and administer front office activities. Perform responsibilities of Front Desk Agent
  • All other duties as required

Qualifications

  • High School Diploma or GED
  • 2 years of customer service experience, preferably in the hospitality industry
  • Basic computer and math skills
  • Professional telephone etiquette and office skills
  • Excellent oral and written communications skills
  • Fluency in English with preferred experience in a foreign language
  • Ability to input and access information in the property management system/computers/point of sales system
  • Ability to type proficiently
  • Ability to suggestively sale
  • Ability to analyze and solve problems

Working Conditions

  • Performing under various temperature conditions
  • Operating outdoors and indoors
  • Heavy lifting
  • Standing for extended periods
  • Walking long distances
  • Under variable noise levels
  • Around dust and mite hazards
  • Around fumes and odor hazards
  • Around chemicals
  • Required to wear a company-provided uniform when applicable
  • Working around moving machinery/heavy equipment
  • Slippery and uneven walking surfaces