Front Office Supervisor

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Front Office Supervisor

AJS Hotels

icon Louisville, KY, US, 40202

icon26 September 2024

Job Expired

The Front Office Supervisor is responsible for the management of all aspects of the Front Desk functions in accordance with hotel standards. This role directs, implements, and maintains a service and management philosophy that guides associates on providing a high-level guest experience, ensuring personalized service is offered to every guest.

Essential Job Functions and Responsibilities

Safety and Environmental Performance

  • Ensuring that all applicable safety regulations are communicated and adhered to by personal example
  • Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses
  • Adhere to SOPs and other work procedures as required to ensure guest satisfaction and consistent service is delivered to our patrons
  • Immediately report all injuries to Loss Prevention, as well as the manager on duty

Work Requirements

  • Support the vision, mission, and service standards of the Galt House Hotel by providing positive, consistent service that exceeds guest expectations
  • Supervise and train Front Desk Agents daily to ensure consistency in Galt House Hotel standards and guest satisfaction
  • Make a daily reservation count of arrivals and departures to aid in the selling of rooms
  • Use suggestive selling techniques to upgrade room types and promote other services of the hotel
  • Register all incoming guests in a friendly and efficient manner
  • Stay up to date on room rates, packages, discounts, and how to handle each
  • Develop a thorough knowledge of room types, location, literature, furnishings, and other amenities that are included
  • Handle complaints courteously and relay them to your manager for appropriate action
  • Plan, schedule, organize, coordinate, and administer front office activities. Perform responsibilities of Front Desk Agent
  • All other duties as required

Qualifications

  • High School Diploma or GED
  • 2 years of customer service experience, preferably in the hospitality industry
  • Basic computer and math skills
  • Professional telephone etiquette and office skills
  • Excellent oral and written communications skills
  • Fluency in English with preferred experience in a foreign language
  • Ability to input and access information in the property management system/computers/point of sales system
  • Ability to type proficiently
  • Ability to suggestively sale
  • Ability to analyze and solve problems

Working Conditions

  • Performing under various temperature conditions
  • Operating outdoors and indoors
  • Heavy lifting
  • Standing for extended periods
  • Walking long distances
  • Under variable noise levels
  • Around dust and mite hazards
  • Around fumes and odor hazards
  • Around chemicals
  • Required to wear a company-provided uniform when applicable
  • Working around moving machinery/heavy equipment
  • Slippery and uneven walking surfaces