Position Responsibilities Winning in this position means showing up on time every day and achieving the following key results.

I. Management.

• Ensure the office is opened on schedule and is adequately staffed.
• Review and submit Yieldstar daily pricing by 9:30 am local time. Once rates are approved, print the Rent Summary Report and Unit Availability Report daily from Yieldstar and disseminate to leasing team.
• Timely completion of all payroll, bonuses and compensation paperwork, adhering to company standards. Review and approve timecards for your team daily.
• Ensure all the daily tasks are completed and the date is advanced in Onesite by 9:30 am local time daily.
• Complete all required monthly property reports and send to Regional Director by dates outlined on the Management Report Checklist.
• Conduct weekly team meetings to set goals and identify actions needed to achieve objectives. Send meeting notes to your Regional Director weekly. Communicate all policy and procedure changes to team members in a timely and positive manner.
• Only use vendors that are approved in Compliance Depot.
• Meet or exceed budgeted NOI through the implementation of effective cost controls and revenue improvement initiatives.
• Identify, interview, hire and train team members, to ensure that the property is appropriately staffed and within budgeted payroll. Follow company hiring and onboarding guidelines.
• Ensure you and your entire team complete the required training in Advenir’s LMS (Learning Management Software) program by the end of each month.
• Conduct 30, 60, 90 day Associate Performance Reviews for all new associates. Conduct quarterly Associate Performance Reviews for all associates.
• Along with the Service Manager, update the Personal Property Inventory (PPI) and send to your Regional Director quarterly.
• Effectively communicate with the Regional Director, regarding property performance at least once a week.             

II. Financial.

• Ensure that all money received is scanned daily for deposit. If a manual deposit is necessary, ensure that manual posting guidelines are followed.
• Review delinquency report daily to ensure that appropriate notices are sent and evictions are filed no later than the 15th of the month, unless approved by your supervisor. Ensure all evictions that have been filed are on NTV in Onesite. Delinquency at AME should be less than 1% of GPR.
• Make certain that no promise to pay (PTP) agreement extends later than the 15th of the month, without approval from your Regional Director.
• Follow purchasing and accounts payable guidelines, including utilizing purchase orders for every order, proper GL coding, timely entry and processing of all invoices.
• Ensure all Final Account Statements (FAS) are completed within 5 days of move out and in accordance with state law. Walk each move out, complete the move out inspection form to assess damage charges. Confirm that all charges are necessary and accurate before approving the FAS.
• Ensure that AME Pre-close is run every Thursday, reports are reviewed and adjustments made. AME Pre-close and AME Closeout procedures are completed on the designated date each month, according to the monthly calendar.
• Review financial statements weekly to ensure income and expenses are in-line with budget. Also ensure that all monthly service contracts are paid every month.
• Review General Ledger to identify items that need to be re-classed prior to AME monthly. If re-classes are needed, complete the monthly re-class worksheet and forward to your Regional Director.
• Review Open Purchase Order Report weekly, to ensure all expenses are accounted for by month end. Advenir Living

III. Resident relations.

• Follow through on resident issues to a satisfactory win/win resolution and properly document the issues and resolutions in Onesite. Direct pertinent issues to the Regional Director in a timely manner.
• Respond to customers within 24 hrs. of receiving a Satisfacts survey, by email or telephone.
• Evaluate and submit Yieldstar renewals according to the schedule. Work with your team to achieve a retention rate of 60% or higher.
• Respond immediately when you are notified by the marketing team regarding a social media reputation posting.

IV. Leasing and Marketing.

• Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal company team member or a vendor. If the caller is a prospective resident, complete the guest card in Advenir’s CRM (Customer Relationship Management) program.
• Utilize company leasing expectations and procedures to warmly greet prospective residents, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up within 24 hours.
• Ensure daily that the leasing office, clubhouse, models and vacant apartments are clean and present a warm and welcoming image of the property.
• Ensure that all lease applications are processed in Onesite screening, reviewed for approval by you and prospective residents are notified of the results within 24 hours.
• Plan community activities and events using the Marketing calendar. F. You and your team should achieve mystery shopper scores of 85% or above and 100% on the benchmark questions. Utilizing the “Advenir Leasing Essentials” guidelines.
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure the leasing team reviews the market survey and visits the comps quarterly. Market surveys are due on the 10th of each month.
• Direct efforts to implement sales and marketing plans, which effectively maximize rental income and result in higher occupancy.
• Verify that all marketing signs are put out daily. Ensure that the tour route and main entrance area is clean and free of trash to ensure positive curb appeal.

V. Maintenance and physical property.

• Ensure that the team is completing and documenting service requests in a complete and accurate manner, routing them immediately to the service department for prompt completion. Review pending service requests to ensure that they are completed within 24 hours. Advenir Living Job Profile Community Manager
• Conduct monthly safety meetings, reviewing the designated topic for each month, as listed on the safety calendar. Have all participants sign the Safety Meeting Report and submit with monthly reports. Promote and teach safe work practices and ensure all safety programs are implemented and followed.
• Ensure that Onesite “Consumption Log” and “Assets” are being updated as needed.
• Ensure the “Make Ready Board” in Onesite is being used to schedule all unit turns and unit renovations. When you have walked and approved a unit as Market Ready, finalize the make ready process by completing the “Manager Approval” section of the make ready board. Make sure there are an adequate number of make ready units at all time.
• Physically walk and inspect the property, amenities and vacant units on a daily basis to ensure that everything is fully functional and maintained in good condition.
• Complete “pre-inspections” for units that are on NTV, at least 30 days prior to scheduled move out.
• Ensure that preventive maintenance is being scheduled and completed as per company guidelines.
• Complete the Utility Log monthly, recording water, sewer, gas and electric usage. Continuously monitor the use of electricity in vacant units to keep expenses down.
• Coordinate inspection of vacated units and turnkey scheduling.

VI. Other responsibilities.

• Complete all additional tasks, projects and responsibilities as determined by your supervisor or the company.
• Ensure that you and your entire team are dressed and groomed professionally, in required uniform, wearing an Advenir name tag every day. Following the current Career Apparel Program.
• Portray a professional image in the office. Keeping it neat and clean and all desks or work areas organized and free of clutter.
• Update Google Renovation Tracker weekly, if property is doing renovations.
• Maintain relationships with residents, associates and vendors on a professional business level at all times.
• Communicate effectively using oral and written communication.
• Ability to perform the physical functions of the position, which may include, but are not limited to: ability to walk property, including up to 4 flights of stairs, to complete physical inspections, deliver resident communications and show apartments.

Advenir is an equal opportunity employer and is a drug free workplace.