Reporting Line

The Community Manager is your direct supervisor. In the absence of the Community Manager, the Regional Director will be your supervisor.

Delegation of Authority

You are not authorized to spend any money on behalf of the property. Nor are you authorized to sign or approve contracts, offer concessions or waive any fees without approval in writing from your supervisor.

Position Responsibilities

Winning in this position means showing up on time every day and achieving the following key results.

• Accounts Receivable/Accounting.
  • Receive and collect rents, deposits and other fees, scan all collected money daily and ensure proper posting to accounts in Onesite. If a manual deposit is necessary, follow the manual posting guidelines.
  • Complete all the daily tasks in Onesite and advance the date by 9:30 am local time daily.
  • Prepare and deliver appropriate notices in a timely manner. Such as, delinquent rent notices (the day they are late), NSF notices (the day NSF is received) and account balance notices (the day they have a balance due or credit).
  • Minimize delinquency through daily follow up with delinquent residents. Including contacting them by phone, written notice, email and/or personal visit. Maintaining delinquency of less than 1% of GPR.
  • Maintain accurate resident records. Organize and file all notices and other documentation vital to collections in the resident’s file daily.
  • Review delinquency report daily to ensure that appropriate notices are sent and evictions are filed no later than the 15th of the month, unless approved by your supervisor. Ensure all evictions that have been filed are on NTV in Onesite. Delinquency at AME should be less than 1% of GPR.
  • Ensure resident ledgers, deposit batches and property delinquency report is accurate and updated daily.
  • Prepare Final Account Statement (FAS) for all move outs and cancellations within 5 days. Ensure all statements are completed timely and in accordance with state law. Confirm that all charges are accurate, referencing the completed move out inspection form. All FAS accounts with a balance due should be turned over to collections according to SOP - Collection Agency.
  • Run AME Pre-close every Thursday, review reports and make any needed adjustments. Complete all AME Pre-close and AME Closeout procedures on the designated date each month, according to the monthly calendar.
• Resident relations.
  • Take resident service requests in a complete and accurate manner, route them immediately to the service department for prompt completion.
  • Follow through on resident issues to a satisfactory win/win resolution and properly document the issues in Onesite. Direct pertinent issues to the Community Manager in a timely manner.
  • Respond to customers within 24 hrs. of receiving a Satisfacts survey, by email or telephone.
  • Assist with community activities and events.
  • Prepare and actively work resident renewals to achieve a retention rate of 60% or higher.
• Leasing responsibilities.
  • Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal company team member or a vendor. If the caller is a prospective resident, complete the guest card in Advenir’s CRM (Customer Relationship Management) program.
  • Utilize company leasing expectations and procedures to warmly greet prospective residents, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up within 24 hours.
  • Ensure the leasing office, clubhouse, models and vacant apartments are clean and present a warm and welcoming image of the property.
  • Process your lease applications in Onesite screening, then forward to the Community Manager for review/approval. Notify prospective residents of results within 24 hours. If applicant is approved, complete all lease paperwork and prepare the resident file prior to move in date.
  • In the absence of a Leasing Professional, you will complete the Daily Marketing Checklist and all other leasing responsibilities as needed.
  • Maintain Leasing Notebook and gain knowledge about competitive communities, by reviewing the market survey monthly and visiting the comps quarterly.
  • Achieve mystery shopper score of 85% or above and 100% on the benchmark questions. Utilizing the “Advenir Leasing Essentials” guidelines.
• Other responsibilities.
  • The in absence of the Community Manager, provide “in charge” responsibilities for the property and staff.
  • Complete all additional tasks, projects and responsibilities as determined by your supervisor or the company.
  • Ensure that you are dressed and groomed professionally, in required uniform, wearing an Advenir name tag every day. Following the current Career Apparel Program.
  • Complete all required training in Advenir’s LMS (Learning Management Software) program by the end of each month.
  • Ability to work a flexible schedule, understanding that your scheduled work days may vary according to staffing and property needs.
  • Portray a professional image in the office. Keeping it neat and clean and your desk or work area organized and free of clutter.
  • Maintain relationships with residents, associates and vendors on a professional business level at all times
  • Communicate effectively using oral and written communication.
  • Ability to perform the physical functions of the position, which may include, but are not limited to: ability to walk property, including up to 4 flights of stairs, to complete physical inspections, deliver resident communications and show apartments.

Core Value Expectations

Winning at this position also means working every day to embody the following Core Values.

• Together We Make It Possible: Teamwork is collective success, not individual. It works collaboratively, across departments, drawing on the strengths, talents, and expertise of others to advance the priorities of the Company.
• All-In Customer Service: Customer service is not just good service, not just great service, but exceptional service to our associates, residents, vendors, and investors. It means taking the initiative to go above and beyond to impact our customers with a “WOW” experience every single time.
• Work Smarter, Not Harder: Innovation is dynamic, not stagnant. It is driven by initiative, learning, creativity, and a constant desire to deliver better results more efficiently and economically.
• Winners Exceed Expectation: Winning is the on-going pursuit of excellence, not mediocrity. It consistently delivers great results exceeding internal benchmarks, industry standards, and customer expectations.
• Always Do The Right Thing: Integrity always does the right thing, even when no one is watching. It always upholds Advenir’s beliefs and values. It always does for others as you would want them to do for you.
• It’s About Us, Not About You: Humility treats everyone with respect. It recognizes the contribution of others and advances the reputation of Advenir, instead of promoting self. Humility is confident, secure, decisive, and action-oriented while directing praise to others.
• Work-Fun-Life Balance: Peak Performance includes a healthy balance of fulfilling work, fun and leisure. Fulfilling work is characterized by productivity, meaning, enjoyment, laughter, and healthy relationships.

Advenir is an equal opportunity employer and is a drug free workplace.