Company Description

ADNET Technologies is a technology consulting firm with offices in Farmington, CT and Albany, NY. Since 1991, our mission has been to connect people, process and technology to help our clients build a better business. For our clients, we strive to be the partner of choice; for our employees, the best place to work.

We’re a diverse group of people with a wide mix of backgrounds and talents, and we collaborate to apply those skills for our clients. Everyone we hire has a big effect – by joining our team, you’ll be helping to take a growing company to the next level while contributing to a rewarding and positive culture for our team. We value passion, integrity, focus, accountability, and professionalism above all else, and seek to provide a positive environment in which all members of our team can excel in their careers and create new opportunities. 

Our employees care deeply about our clients and take pride in the work that is produced. As a company, we also care about our employees and treat them with a high degree of respect. In 2014, 2015, 2016 & 2017 ADNET was named by our employees to the Hartford Business Journal’s list of Best Places to Work in Connecticut!

Job Description

ADNET Technologies, LLC is seeking a Help Desk (TAC) Escalation Engineer to join our Team within our Technical Assistance Center. The ideal candidate will demonstrate the ability to work as a team member to provide level 2 technical support to ADNET’s clients through managed services, telephone, remote, on site and email support while ensuring their satisfaction. You will be called upon to resolve a wide range of problems, such as desktop issues, managed server or workstation issues or server emergencies. You will also be involved in maintaining and supporting the ADNET internal network.

The ideal candidate will possess exceptional technical and interpersonal skills, be highly organized and motivated, and enjoy being part of a dynamic team. Every day will present you with new and interesting challenges that will test your technical abilities as well as your problem-solving skills. This is an opportunity to represent the brand of a rapidly growing company and to make a difference for our clients.

• Provide technical support to ADNET clients based on established procedures through various support mediums (telephone, email and remote) with emphasis on working on critical/challenging issues.
• Provide remote services for ADNET managed services clients based on established procedures.
• Maintain information regarding solutions and client changes in our case management system and network documentation.
• Recommending proactive solutions to recurring issues
• Functioning as part of a client engagement team and keeping client engagement managers and other involved parties informed of problems, progress on issues and resolutions
• Maintaining information regarding solutions and client changes and tracking service tickets in ADNET’s Professional Service Automation system
• Staying abreast of industry changes and new technologies that have impact to our clients

Qualifications

• A minimum of an Associate’s Degree or equivalent technical experience with a focus on end user support in a network environment or a combination of education and experience. Possess at least one major industry certification.
• A demonstrated aptitude working with computers, LANs, operating systems, cloud-based technologies, mobile devices and various software applications
• Experience using a PSA or Help Desk ticket system is a plus
• Familiarity with managed server and workstation management applications
• An ability to work in a professional office environment
• Must possess a valid driver’s license and a vehicle for transportation to and from ADNET’s office and client locations as required. Occasional overnight travel required to attend training or visit a client site.
• Must be driven and well-organized
• Keen attention to detail and follow-up skills
• Excellent interpersonal skills and a positive attitude
• Ability to thrive working both independently and in a team environment
• Proficiency managing multiple projects under tight deadlines, with the ability to effectively balance priorities and meet assigned goals
• An aptitude and a desire for continual learning with the ability to pick up new systems quickly

Additional Information

I’M INTERESTED! HOW DO I APPLY?
Reply to this posting WITH SALARY REQUIREMENTS

• Location: Albany, CT
• Compensation: Excellent base-package commensurate with experience, 401K with match, employer paid heath care for employee; Unlimited time off
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.

Contact Information :
ADNET Technologies
312 Farmington Avenue
Farmington, CT 06032

Visit http://thinkadnet.com/about-us#career-opportunities to see all of the current opportunities at ADNET.