The ideal candidate will possess deep expertise in ServiceNow's HAM Pro module, strong knowledge of CMDB, and a proven ability to translate complex business requirements into scalable, secure, and effective technical solutions that drive operational efficiency and lifecycle management.
Responsibilities
Lead the architectural design and implementation of ServiceNow Hardware Asset Management (HAM) solutions.
Architect and oversee the integration between ServiceNow HAM, CMDB, and other enterprise systems to ensure data integrity and a unified view of all hardware assets.
Act as a subject matter expert for the ServiceNow platform, providing technical guidance, best practices, and innovative solutions to the project team and stakeholders.
Define and enforce data quality standards, governance frameworks, and reconciliation processes for hardware assets within the CMDB.
Translate complex business requirements from various departments (IT, Finance, Procurement) into detailed technical designs and specifications.
Drive the automation of hardware asset lifecycle processes, from procurement and deployment to disposal and refresh.
Conduct technical design reviews and provide mentorship to developers, ensuring solutions are maintainable, extensible, and aligned with platform best practices.
Collaborate with cross-functional teams to ensure the delivered solution meets business needs and is aligned with the overall IT strategy.
Qualifications
Proven experience in architecting, developing, and delivering ServiceNow Hardware Asset Management (HAM) solutions.
Extensive experience with the ServiceNow platform, including a deep understanding of the CMDB data model and its integration with asset management.
Strong knowledge of the hardware asset lifecycle and best practices.
Hands-on experience with ServiceNow Discovery, Service Graph Connectors, and other integration methods (REST/SOAP).
Demonstrated ability to create and present technical solution designs and roadmaps to both technical and non-technical audiences.
ServiceNow Certified Implementation Specialist (CIS) in Hardware Asset Management (HAM) is highly preferred.
ServiceNow Certified System Administrator (CSA) is required.
Excellent communication, leadership, and problem-solving skills with a focus on delivering high-quality, scalable solutions.
Department: Preferred Vendors This is a contract position
Durham, North Carolina