Technical Account Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Supported by Technical Account Associates, Technical Account Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.
Responsibilities
Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design
Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary
Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship.
Maintain close communication with customers as well as facilitate communication with technical support when necessary
Collaborate with internal teams/departments to achieve sustainable growth
Organize and provide training for internal sales and external distributors by delivering presentations or/and demos
Demonstrate technical expertise when attending trade shows or exhibitions
Piscataway, New Jersey
Other