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409 Customer Service Jobs in United States

CARSTAR
Customer Service Representative Murray's CARSTAR Collision, WA 98198

Location Des Moines, Washington

 
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Tower Loan
Customer Service Representative - Crest Hill

Location Crest Hill, Illinois

Full Time
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Broadmead Medical Services Inc
Customer Service Rep(09296) Decatur

Location Decatur, Texas

Part Time
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Broadmead Medical Services Inc
Customer Service Rep(08406) - 829 S. Atlantic Blvd.

Location Monterey Park, California

Full Time
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Broadmead Medical Services Inc
Customer Service Rep(06759) - 3001 Avenue F

Location Bay City, Texas

Full Time
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Avacare Clinical Research Network
Pharmacy Tech Support Call Center Representative (Home-Based)

Location Seattle, Washington

Full Time
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Broadmead Medical Services Inc
Customer Service Rep(02022) - 2200 W Court St

Location Janesville, Wisconsin

Full Time
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Flagler Health+
Customer Service Specialist- Palencia Primary Care- Full-Time, Days Monday-Friday

Location St Augustine, Florida

Full Time
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Broadmead Medical Services Inc
Customer Service - Self Storage Manager

Location Toms River, New Jersey

Full Time
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Broadmead Medical Services Inc
Customer Service - Self Storage Manager

Location Carmel, Indiana

Full Time
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Tower Loan
Customer Service Representative - Covington

Location Covington, Louisiana

Full Time
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Bryant & Stratton College
Financial Aid Customer Service Representative

Location Orchard Park, New York

Full Time
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Broadmead Medical Services Inc
The Bungalow Greeter

Location Santa Monica, California

Part Time
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Delta Apparel, Inc.
Customer Service Representative

Location Duluth, Georgia

Full Time, Contractor
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Broadmead Medical Services Inc
Customer Service Rep(03577) - 644 Oak St.

Location Eastman, Georgia

Full Time
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CARSTAR
Customer Service Representative West-Hill CARSTAR Auto Body, IL 60162

Location Hillside, Illinois

 
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Hallmark-Aviation Services
Airline Customer Service Representative in LGA Airport - $18.00/hr + $4.54/hr

Location Queens, New York

Full Time, Part Time
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Hallmark-Aviation Services
Airline Customer Service Representatives (Spanish Speakers needed for All shifts)

Location Atlanta, Georgia

Part Time
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Broadmead Medical Services Inc
Customer Service Rep(06896) Willow Park

Location Willow Park, Texas

Part Time
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CARSTAR
Customer Service Representative CARSTAR Faith Auto Works, NY 11779

Location Ronkonkoma, New York

 
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Broadmead Medical Services Inc
Customer Service Rep(07179) - 1006 W FOURTH PLAIN

Location Vancouver, Washington

Full Time
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CARSTAR
Customer Service Representative CARSTAR Lake Forest, CA 92630

Location Lake Forest, California

 
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Georgia Farm Bureau
Sales Customer Service Representative I Baldwin County

Location Milledgeville, Georgia

Full Time
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Broadmead Medical Services Inc
Customer Service - Self Storage Manager

Location Beech Grove, Indiana

Full Time
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Broadmead Medical Services Inc
Customer Service - Self Storage Manager

Location Niles, Illinois

Full Time
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CARSTAR
CARSTAR

Customer Service Representative Murray's CARSTAR Collision, WA 98198

location Des Moines, Washington

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JOB SUMMARY


The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.


DUTIES / RESPONSIBILITIES


• Greets all walk-in customers in a professional and courteous manner.
• Answer and directs all phone traffic in a polite, courteous and cheerful manner.
• Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
• Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
• Schedule and record appraisal and delivery appointments.
• Update and maintain the store scheduler with Office Manager.
• Collect and record payment for completed repairs; may perform some A/R.
• File repair order paperwork accurately or record in CARSTAR management system.
• Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
• Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
• Maintain the front office and customer reception areas.
• Attend daily release meetings.
• Other duties as assigned.


EXPERIENCE / SKILL REQUIREMENTS


• 2+ years of customer service experience required, preferably in a retail setting.
• HS diploma or GED equivalent required; college degree preferred.
• Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
• Call center sales experience (or equivalent sales experience) preferred.
• Highly organized; ability to handle multiple concurrent assignments.
• Proficient with Microsoft Office and POS/management systems.
• Strong attention to details.
• Punctual and professional appearance.
• Ability to receive direction and work well with others.
• Valid driver’s license and insurable driving record.


PHYSICAL REQUIREMENTS


Essential physical requirements include:
• Ability to stoop, bend and kneel, squat, kneel and pulling
• Extended periods of kneeling, bending, squatting and stooping
• Carry and lift heavy objects (up to 50lbs)
• Standing, sitting and walking
• Performing repetitive motions


WORK ENVIRONMENT


Exposure to:
• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise

*All duties, responsibilities and experience are subject to change by location

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