Job Description: • Function as SFDC Functional Consultant with responsibilities to : o Provide SFDC and Domain expertise to solve clients problems and transform their business o Build client specific solutions on the SFDC platform using all the available tool options. Collaborate and work closely with enterprise SFDC practice. o Lead interactions with client personnel during requirement gathering and prototyping sessions. o Lead SFDC development team with little or no direct supervision. o Provide advice on best practices and approaches to the team and the client. o Manage tasks to schedule and budget. Strong knowledge of enterprise issues related to IT architecture.
o Exposure to other CRM Tools such as MS Dynamics, Siebel, SAP CRM, DMS, Digital technologies (Good to have) o Knowledge of Automotive, Industrial equipment CRM implementations (Nice to have) • Must have executed at least 3 full life cycle Salesforce implementations • Must not have only project management or resource management experience Responsibilities: • Play role of SFDC functional expert on projects • Advise leading global manufacturing clients on CRM / CEM strategy, IT product evaluation. • Lead teams for business blue printing • Lead CX consulting assignments which involve SFDC cloud solutions. • Develop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customers • Lead research in CEM / Digital CEM and publish papers in global forums • Work on pre-sales for identifying and converting business consulting and IT implementation opportunities.
Qualifications:
Years of experience required for position: 10-15 years • Experience of Salesforce.com solution design and integrations frameworks. • Experience of Salesforce.com configuration and release management. • Salesforce.com certifications are highly preferred • Knowledge of related enterprise systems, CRM, SFA, and ERP